Payments & Checkout Policy

Review the secure payment methods, transaction guidelines, and checkout procedures

an image if our payments and checkout policy icon

This Payments & Checkout Policy applies to products purchased through IX Gamers UAE, Game Sekret, and other premier gaming brands distributed and sold by Innox Technologies LLC (“we”, “us”, or “our”).

This Policy outlines the accepted payment methods, pricing terms, transaction security, and checkout procedures across our brand portfolio. By completing a purchase or initiating a transaction with us, the customer (“you” or “your”) acknowledges and agrees to the terms of this Payments & Checkout Policy, subject to any rights and protections available under applicable UAE laws and regulations.

Accepted Payment Methods

IX Gamers UAE, operated by Innox Technologies LLC, offers a comprehensive suite of payment options designed to accommodate both local UAE customers and international buyers purchasing gaming hardware, custom PC builds, and console systems. All transactions are denominated in United Arab Emirates Dirhams (AED) unless otherwise specified during checkout.

Credit & Debit Cards:

We accept all major international card networks through our PCI-DSS compliant payment infrastructure:

Card Network Acceptance Notes
Visa Accepted Credit, debit, and prepaid cards
Mastercard Accepted Credit, debit, and prepaid cards
Card Processing Details:
  • All card transactions are processed in AED through UAE-licensed payment gateways
  • Dynamic currency conversion (DCC) may be offered for international cards at checkout
  • Minimum transaction value: AED 10
  • Maximum single transaction: AED 50,000 (higher amounts require bank transfer)
  • Cardholder name must match order recipient name for orders over AED 5,000
Alternative Payment Methods:
 
Method Availability Processing Time Notes
Bank Transfer UAE customers 1–2 business days Order ships after funds clear; use order number as reference
Cash on Delivery (COD) All UAE Emirates Immediate AED 15 handling fee


Bank Transfer Instructions: For orders paid via bank transfer, please remit to:

  • Account Name: Innox Technologies LLC
  • Bank Account Number: 0332672508001
  • IBAN: AE57 0400 0003 3267 2508 001
  • Swift Code: NRAKAEAK
  • Reference: Your Order Number
Orders remain in “Payment Pending” status until funds are confirmed. We recommend emailing the transfer receipt to [email protected] for faster processing.
 

Installment Payment Plans

IX Gamers UAE partners with leading UAE buy-now-pay-later providers to make high-value gaming purchases more accessible. Spread your payments over time with transparent, interest-free options.

Available Installment Partners:
Provider Installment Terms Eligibility Purchase Range Processing Fee
Tabby 4-6 Monthly Instalments UAE residents, 18+, valid Emirates ID AED 100 – AED ~10,000 No interest; late fees apply
Tamara 3-4 Monthly Instalments UAE residents, 18+, valid Emirates ID AED 200 – AED ~10,000 No interest; account limits vary
Tabby Details:

  • Payment Structure: 25% upfront, remaining 3 payments every month
  • Approval: Instant decision at checkout; soft credit check only
  • Late Payments: Tabby charges late fees after late payment grace period; may restrict future use
  • Early Settlement: Full early payment supported through Tabby app
  • Integration: Embedded checkout widget with minimal friction
Tamara Details:

  • Payment Structure: Option for 3-4 Monthly instalments
  • Approval: Real-time eligibility check based on purchase history and profile
  • Account Tiers: New users may have lower initial limits; increases with repayment history
  • Late Payments: Account suspension and reporting to UAE credit bureaus possible
  • Integration: Embedded checkout widget with minimal friction
Installment Eligibility Requirements:

  • Valid UAE mobile number registered under applicant’s name
  • Active UAE bank account or card for auto-debit setup
  • Minimum age: 18 years
  • Sufficient creditworthiness as determined by partner algorithms
  • Not blacklisted by UAE banking or AECB (Al Etihad Credit Bureau) systems
Installment Limitations:

  • Installment plans are not available for:
    • International orders outside UAE
    • Pre-order deposits (full payment required to secure allocation)
    • Orders containing only digital codes or software
    • Orders below partner minimum thresholds (AED 100 for Tabby, AED 200 for Tamara)
  • Gaming PC builds over AED 15,000 may require split payment (installment + upfront difference)

Payment Security & Encryption

IX Gamers UAE prioritizes the security of your financial data through multi-layered protection protocols:

Technical Security Measures:
Security Layer Implementation Standard
Transport Encryption TLS 1.3 with 256-bit AES Industry standard
Payment Gateway PCI-DSS Level 1 certified processors Payment Card Industry Data Security Standard
Tokenization Card numbers replaced with secure tokens No raw card data stored on our servers
Fraud Detection Real-time 3D Secure 2.0 + machine learning risk scoring EMVCo / Partner-specific
Database Security Encrypted at rest; access logging enabled AES-256 encryption
PCI-DSS Compliance:
Our payment infrastructure operates through UAE Central Bank-regulated payment service providers who maintain PCI-DSS Level 1 certification. IX Gamers UAE does not store, process, or transmit complete cardholder data on our WooCommerce servers. All sensitive card data is handled exclusively by our certified gateway partners.
3D Secure Authentication: For added protection, card transactions may trigger 3D Secure verification:

  • Visa: Verified by Visa
  • Mastercard: Mastercard Identity Check
  • Amex: American Express SafeKey
You will receive a one-time password (OTP) via SMS to your registered mobile number to complete authentication.

Fraud Prevention Protocols:

  • Orders flagged for review: High-value transactions, new customer profiles, or unusual shipping addresses
  • Verification calls: We may contact you at +971 50 282 8962 or your provided number to confirm legitimacy
  • Document requests: Emirates ID or passport copy may be required for orders exceeding AED 10,000
  • Reserve right to cancel: We reserve the right to cancel and refund transactions exhibiting fraud indicators

Payment Processing & Settlement

Authorization vs. Capture:

  • Authorization: Funds are verified and held when you place your order
  • Capture: Funds are actually charged when your order ships
  • For pre-orders, authorization may be held for up to 7 days before re-authorization is required
Currency & Conversion:
 
Aspect Policy
Base Currency AED (United Arab Emirates Dirhams)
International Cards Converted by card issuer at prevailing exchange rate
DCC Option Dynamic Currency Conversion may be offered at checkout for select cards
Exchange Rate Risk Customer bears conversion rate fluctuations for refunds to non-AED cards
Failed Payment Handling:

  • Insufficient Funds: Order placed on hold for 24 hours; customer notified to retry or use alternative method
  • Declined by Bank: Customer must contact issuing bank; we cannot override bank decisions
  • 3D Secure Failure: Order auto-cancelled after 10 minutes; customer must reattempt with correct OTP
  • Duplicate Charges: If accidental double-charge occurs, second charge auto-reversed within 24 hours

Refunds, Chargebacks & Disputes

Refund Processing:

Original Payment Method Refund Method Timeline Notes
Credit/Debit Card Reversal to original card 5–10 business days Depends on issuing bank processing
Bank Transfer Bank transfer to customer account 3–5 business days Customer provides IBAN
Tabby Installment Tabby account adjustment 7–21 business days Adjusts remaining installments or balance
Tamara Installment Tamara account adjustment 7–21 business days Refunds to linked card or Tamara balance
Cash on Delivery Bank transfer only 5–7 business days Customer must provide UAE bank details
Refund Charges: Please note that Tabby charges a 2.5% fee for refunds. As a result, your refunded amount will be the total purchase price minus this 2.5% processing fee.

Partial Refunds: For partial returns (e.g., returning one item from a multi-item order), refunds are processed proportionally to the original payment method. Installment plans are recalculated to reflect new total.

Chargeback Policy: If you initiate a chargeback with your card issuer without first contacting our support team:

  • Your account may be flagged for review
  • Future orders may require bank transfer payment only
  • We reserve the right to dispute illegitimate chargebacks with evidence of delivery and acceptance
  • We encourage customers to contact [email protected] or +971 54 996 6403 to resolve issues before chargeback initiation

Payment Terms for Business & Trade Customers

Corporate Accounts: Registered UAE businesses may apply for net-15 or net-30 payment terms subject to:
  • Valid trade license submission
  • Credit check through commercial references
  • Minimum monthly volume commitment (AED 10,000+)
  • Signed credit application with personal guarantee
B2B Payment Methods:
  • Corporate credit cards (processed same as consumer cards)
  • Bank transfer with proforma invoice
  • Post-dated cheques (UAE-local only; subject to management approval)

Contact & Support

For payment-related inquiries, failed transaction assistance, or refund status:

Email: [email protected]
Phone: +971 54 996 6403
WhatsApp: +971 54 996 6403

Retail: Computer Plaza, Mezzanine Floor, Showroom M28, Mankhool Road, Bur Dubai, Dubai, UAE
Hours: Monday–Saturday, 10:00 AM – 10:00 PM GMT +4

Response Time: Email inquiries within 24 hours; urgent payment issues via phone/WhatsApp within 2 hours during business hours
Last Updated: 17-September-2026