Privacy Policy
Learn how we collect, protect, and handle your personal information across our brand portfolio.
IX Gamers UAE, Game Sekret, and other top brands distributed and sold by Innox Technologies LLC (“we”, “us”, or “our”), respect your privacy and are committed to protecting the personal information you provide when using our websites, purchasing our products, contacting us, or interacting with our services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use our websites, place an order, create an account, communicate with us, or otherwise interact with our business.
By using our websites or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you browse our website, create an account, place an order, request support, subscribe to communications, submit a form, or contact us.
The information we may collect includes, where applicable:
- Identity Information: Name, username, or other information used to identify you.
- Contact Information: Email address, telephone number, WhatsApp number, billing address, shipping address, and other contact details.
- Order Information: Products purchased, order numbers, invoices, delivery information, warranty information, and transaction history.
- Account Information: Login credentials and information associated with your IX Gamers UAE account.
- Payment Information: Information required to process payments or instalment transactions. Payment card information may be processed directly by our payment service providers and may not be stored on our website.
- Communication Information: Information contained in emails, messages, support requests, enquiries, reviews, or other communications you send to us.
- Technical Information: IP address, browser type, device information, operating system, referring website, pages visited, approximate location information, and other technical information collected through normal website operation.
- Usage Information: Information about how you interact with our website, products, services, advertisements, and communications.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies.
This information may include your IP address, browser type, device type, operating system, pages visited, referring URLs, approximate geographic location, visit duration, and interaction with website features.
This information is generally used to operate, secure, analyse, and improve our website and services and is not necessarily used to directly identify you.
Cookies and Similar Technologies
IX Gamers UAE may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping carts, improve website performance, understand website usage, and support marketing activities.
Cookies may be used for purposes including:
- Keeping products in your shopping cart.
- Maintaining login and account sessions.
- Remembering preferences and settings.
- Improving website functionality and performance.
- Understanding how visitors use our website.
- Measuring the effectiveness of marketing campaigns.
- Providing relevant advertisements or promotional content where applicable.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website.
How We Use Your Information
We may use personal information for legitimate business and operational purposes, including:
- Processing and fulfilling orders.
- Processing payments and instalment transactions.
- Arranging deliveries and collections.
- Providing customer service and technical support.
- Processing returns, refunds, exchanges, and warranty claims.
- Creating and managing customer accounts.
- Communicating with you regarding your orders, enquiries, or support requests.
- Sending service-related notifications and important account information.
- Improving our website, products, services, and customer experience.
- Detecting and preventing fraud, abuse, security incidents, and unauthorised activity.
- Maintaining business records and transaction records.
- Understanding customer preferences and website usage.
- Sending marketing communications where permitted and where appropriate consent or another lawful basis applies.
- Complying with applicable laws, regulations, legal obligations, and lawful requests.
- Establishing, exercising, or defending legal claims or rights.
Marketing Communications
Where permitted by applicable law, we may use your contact information to send promotional communications relating to products, offers, new releases, gaming events, services, or other IX Gamers UAE activities.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Opting out of promotional communications will not prevent us from sending important transactional, service, security, warranty, or order-related communications.
Sharing Your Information
We do not sell your personal information as a standalone product or service.
We may share personal information with trusted third parties where reasonably necessary to operate our business, provide services, process transactions, or fulfil your requests.
These parties may include:
- Payment Providers: Companies that process card payments, online payments, instalments, or other payment transactions.
- Courier and Delivery Providers: Companies responsible for delivering or collecting orders.
- Technology and Hosting Providers: Providers of website hosting, cloud services, security, analytics, email, databases, and other technical infrastructure.
- Manufacturers and Distributors: Where reasonably necessary to process warranty claims, technical support requests, repairs, or manufacturer-related services.
- Professional Advisers: Accountants, auditors, lawyers, consultants, insurers, and other professional service providers where necessary.
- Government and Regulatory Authorities: Where disclosure is required or permitted by applicable law or lawful governmental request.
- Business Partners and Service Providers: Third parties that provide services necessary to operate our business or fulfil customer requests.
We expect service providers who process personal information on our behalf to handle such information appropriately and only for authorised purposes.
Payment Information
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method selected, you may be redirected to or interact directly with a third-party payment platform. Such providers may collect and process payment information in accordance with their own privacy policies and security procedures.
IX Gamers UAE does not intentionally store complete payment card numbers or card security codes on its own website databases unless expressly stated otherwise.
Order and Transaction Information
When you place an order, we may retain information necessary to process and document the transaction. This may include your name, contact information, billing and delivery details, products purchased, payment status, order history, invoice information, and communications relating to the order.
This information may be retained for customer service, accounting, warranty, returns, refunds, legal, regulatory, and legitimate business record-keeping purposes.
Account Information
If you create an account with IX Gamers UAE, we may collect information necessary to establish and manage your account, including your name, contact information, login details, order history, addresses, and account preferences.
You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been accessed without authorisation.
Warranty and After-Sales Information
When you request warranty service, repairs, technical support, returns, or other after-sales assistance, we may collect additional information relating to the product and service request.
This may include product serial numbers, purchase information, photographs, videos, diagnostic information, service records, and details regarding the reported issue.
Where necessary, information may be shared with manufacturers, distributors, authorised service centres, or other service providers to facilitate warranty or technical support.
Customer Communications
If you contact us through email, telephone, WhatsApp, website forms, social media, or other communication channels, we may retain relevant communication records to respond to your request, provide customer support, maintain business records, and improve our services.
Telephone calls or other communications may be recorded or documented where permitted by applicable law and where reasonably necessary for quality assurance, training, security, dispute resolution, or record-keeping purposes.
Third-Party Websites and Services
Our website may contain links, integrations, payment services, social media features, advertisements, or other connections to third-party websites and services.
IX Gamers UAE is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
When you interact with a third-party website or service, we recommend reviewing its privacy policy and terms before providing personal information.
Social Media
IX Gamers UAE may maintain social media profiles and may provide social media functionality through our website.
If you interact with us through a social media platform, information associated with that interaction may be processed by the relevant platform in accordance with its own terms and privacy policy.
We may also receive information that you choose to provide to us through social media channels.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.
Security measures may include access controls, authentication mechanisms, secure communications, monitoring, backups, and other appropriate safeguards depending on the nature of the information and the risks involved.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should exercise appropriate care when transmitting personal information online.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, protect our interests, and comply with applicable legal or regulatory requirements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal and business requirements.
Data Transfers
Some of our service providers, technology providers, payment processors, manufacturers, logistics partners, or other business partners may operate in countries outside the United Arab Emirates.
Where personal information is transferred or processed outside the UAE, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable legal requirements.
Children's Privacy
Our website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
Your Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information.
These may include the ability to:
- Request information about how your personal information is processed.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where applicable.
- Object to or request restriction of certain processing activities where applicable.
- Withdraw consent where processing is based on consent and where applicable.
- Opt out of certain marketing communications.
These rights may be subject to applicable legal requirements, exemptions, contractual obligations, and legitimate business or regulatory requirements.
To exercise a privacy-related right or submit a request, please contact us using the details provided at the end of this Privacy Policy.
Accuracy of Your Information
We encourage you to ensure that the personal information you provide to us is accurate, complete, and up to date.
If your information changes or you identify an error in the information we hold, please contact us so that we can update our records where appropriate.
Fraud Prevention and Security
We may process personal information to identify, investigate, prevent, and respond to suspected fraud, payment abuse, account misuse, cyberattacks, unauthorised transactions, or other security incidents.
This may include reviewing transaction information, account activity, device information, IP addresses, communications, and other relevant information where reasonably necessary for security and fraud-prevention purposes.
Business Transfers
If Innox Technologies LLC or IX Gamers UAE is involved in a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.
Where required, appropriate measures will be taken to protect personal information during such transactions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, services, legal requirements, or privacy practices.
When changes are made, the “Last Updated” date at the beginning of this Privacy Policy will be updated accordingly.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Governing Law and Legal Rights
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.
Nothing in this Privacy Policy is intended to exclude, restrict, or waive any right or protection that cannot lawfully be excluded, restricted, or waived under applicable UAE laws and regulations.
Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy-related right, or have concerns regarding the handling of your personal information, please contact IX Gamers UAE using the details below.
IX Gamers UAE
A gaming initiative by Innox Technologies LLC
Head Office:
Al Ain Center, Floor 1, Suite 116 Mankhool Road, Bur Dubai, Dubai, UAE
Showroom:
Computer Plaza, Mezzanine Floor, M28 Mankhool Road, Bur Dubai, Dubai, UAE
Email: [email protected]
Phone / WhatsApp: +971 54 996 6403
Last Updated: 17-September-2026