Warranty Policy
Learn about the warranty coverage, repair guidelines, and replacement procedures
Products purchased through IX Gamers UAE, Game Sekret, and other premier gaming brands distributed and sold by Innox Technologies LLC (“we”, “us”, or “our”) are backed by our commitment to quality and reliable customer support.
This Warranty Policy outlines the terms, conditions, and procedures applicable to product warranties, defect claims, repairs, and replacements across our brand portfolio. By purchasing a product from us, the customer (“you” or “your”) acknowledges and agrees to the terms of this Warranty Policy, subject to any statutory rights and protections available under applicable UAE laws and regulations.
Scope of Warranty
Unless otherwise stated on the applicable product page, invoice, quotation, warranty documentation, or manufacturer’s terms, IX Gamers UAE provides a standard one (1) year warranty on products purchased from us, commencing from the date of purchase.
This warranty applies to products sold by IX Gamers UAE, including but not limited to:
- Gaming PCs and custom-built computers;
- Desktop computers and workstations;
- Computer components and hardware;
- Graphics cards;
- Processors and CPUs;
- Motherboards;
- RAM and memory;
- SSDs, hard drives, and other storage devices;
- Power supplies;
- PC cases and cooling solutions;
- Gaming monitors and displays;
- Gaming keyboards, mice, headsets, microphones, and other peripherals;
- Gaming controllers and console accessories;
- PlayStation, Xbox, Nintendo, and other gaming consoles and related products;
- Gaming chairs, desks, and gaming furniture;
- Racing wheels, pedals, cockpits, and simulation equipment;
- Networking equipment and related hardware;
- Cables, adapters, chargers, and other accessories; and
- Other gaming, computing, electronics, and technology products sold by IX Gamers UAE.
The standard warranty covers manufacturing defects and defects in materials or workmanship occurring under normal and intended use, together with applicable warranty service.
Certain products may be subject to specific warranty terms, exclusions, durations, or procedures established by the relevant manufacturer. Where such terms differ from this general Warranty Policy, the applicable product or manufacturer warranty documentation will also apply, subject to applicable UAE law.
Standard Warranty Coverage
The standard one-year warranty is intended to cover defects arising from manufacturing, materials, or workmanship during normal and intended use of the product.
Where a defect is determined to fall within the scope of the warranty, IX Gamers UAE may, as appropriate, arrange for repair, replacement, or another applicable remedy, depending on the nature of the defect, product availability, manufacturer requirements, and applicable law.
Warranty service may involve technical diagnosis, repair, replacement of defective parts, replacement of the product, or referral to the relevant manufacturer or authorized service provider where appropriate.
The warranty does not guarantee that a product will remain defect-free throughout its entire useful life.
Products Containing Components from Multiple Manufacturers
Certain products sold by IX Gamers UAE, particularly custom-built and pre-configured gaming PCs, consist of multiple individual components manufactured by different companies.
For example, a gaming PC may contain a processor, graphics card, motherboard, memory, storage device, power supply, cooling system, case, and other components manufactured by different brands.
Individual components may carry manufacturer warranties that extend beyond IX Gamers UAE’s standard one-year warranty period.
Where a component has an applicable manufacturer warranty extending beyond our standard one-year warranty, the manufacturer’s warranty may remain available subject to that manufacturer’s terms, conditions, exclusions, registration requirements, and warranty procedures.
After the expiry of our one-year warranty, IX Gamers UAE may assist the customer in communicating with the relevant manufacturer or distributor and in facilitating the warranty process where reasonably possible.
Such assistance does not mean that IX Gamers UAE assumes the manufacturer’s extended warranty obligations.
The customer remains responsible for complying with any manufacturer-specific requirements, including product registration, proof-of-purchase requirements, serial-number verification, claim procedures, and applicable shipping or handling requirements.
Warranty Registration
Where a manufacturer requires product or warranty registration, the responsibility for completing such registration rests solely with the customer, unless IX Gamers UAE has expressly agreed in writing to complete the registration on the customer’s behalf.
Customers are strongly encouraged to register eligible products promptly after purchase and to retain:
- Original invoices or proof of purchase;
- Product serial numbers;
- Warranty certificates, where provided;
- Manufacturer registration confirmations;
- Original product documentation; and
- Any other information required by the manufacturer.
Failure to complete a manufacturer-required registration may affect the availability or administration of an extended manufacturer warranty.
Customer Responsibilities
To maintain warranty eligibility, customers are responsible for using and maintaining products in accordance with the manufacturer’s instructions and intended use.
Customers must:
- Use the product for its intended purpose.
- Follow applicable installation, operating, maintenance, and safety instructions.
- Keep proof of purchase and relevant warranty documentation.
- Protect the product from avoidable physical damage, liquid exposure, excessive heat, electrical damage, and other environmental hazards.
- Provide accurate information when submitting a warranty claim.
- Provide the product, serial number, accessories, or other information reasonably required for diagnosis or warranty processing.
- Follow reasonable troubleshooting instructions provided by IX Gamers UAE or the relevant manufacturer.
- Complete manufacturer warranty registrations where required.
- Avoid unauthorized modifications, repairs, alterations, or tampering that may affect warranty eligibility.
For products assembled from multiple components, customers should also retain information relating to the individual components where available.
What Is Not Normally Covered
Unless otherwise required by applicable law or expressly covered by the relevant manufacturer warranty, the standard warranty does not ordinarily cover faults, damage, or deterioration resulting from:
- Accidental damage, misuse, abuse, or negligence;
- Liquid, moisture, or water damage;
- Physical impact or damage;
- Improper installation, assembly, or handling;
- Electrical surges, unstable power, or unsuitable power sources;
- Improper ventilation, excessive heat, or unsuitable environmental conditions;
- Unauthorized repairs, modifications, alterations, or upgrades;
- Use contrary to the manufacturer’s instructions;
- Normal wear and tear;
- Cosmetic damage that does not affect functionality;
- Consumable items or components subject to normal deterioration;
- Damage caused by third-party hardware, software, accessories, or modifications;
- Malware, viruses, software configuration issues, or operating-system problems where there is no underlying hardware defect; or
- Loss or damage to customer data.
This list is not exhaustive. Warranty eligibility will be assessed based on the circumstances of the reported issue, the applicable manufacturer’s terms, and applicable law.
Gaming PCs and Custom-Built Systems
Gaming PCs, workstations, and other systems assembled by IX Gamers UAE may contain components manufactured by multiple third-party manufacturers.
Where a fault occurs, IX Gamers UAE may need to inspect and diagnose the complete system or individual components to determine the cause of the issue.
During the warranty period, customers should not dismantle, modify, replace, or repair internal components without first contacting IX Gamers UAE, unless otherwise authorized.
Unauthorized modification or repair may affect our ability to diagnose the original fault and may affect warranty coverage where permitted by applicable law.
Where an individual component is identified as defective, IX Gamers UAE may repair or replace the component with the same or an equivalent component, subject to availability, manufacturer requirements, and applicable law.
Product Drop-Off, Collection & Transportation
Where a physical inspection, repair, replacement, diagnosis, or other warranty service is required, the customer is responsible for making the product available to IX Gamers UAE. This applies to all products covered by this Warranty Policy, including individual components, peripherals, accessories, consoles, monitors, gaming PCs, custom-built systems, simulation equipment, and other products purchased from IX Gamers UAE.A. Customer Drop-Off
The customer may personally deliver the product to our designated service location: IX Gamers UAE / Innox Technologies LLC Al Ain Center, Floor 1, Suite 116 Mankhool Road, Bur Dubai, Dubai, UAE Customers are encouraged to contact us before visiting to confirm the warranty claim and any applicable service or inspection requirements.B. Courier Delivery
Alternatively, the customer may arrange for the product to be shipped or delivered to us using our designated courier service or another suitable courier. All costs associated with transporting or shipping the product to IX Gamers UAE for warranty inspection, diagnosis, repair, replacement, or other warranty service are the responsibility of the customer, unless otherwise agreed in writing or required by applicable law. Where the customer chooses to use our designated courier company, the applicable courier or transportation charges will be payable by the customer.C. Packaging and Transit Responsibility
The customer is responsible for ensuring that products are properly packaged and adequately protected when being transported or shipped to IX Gamers UAE. This is particularly important for products that are susceptible to physical or transit damage, including gaming PCs, monitors, glass-panel cases, consoles, graphics cards, and other electronic equipment. IX Gamers UAE will not be responsible for damage caused by inadequate packaging, improper handling, or transportation arranged by the customer, to the extent permitted by applicable law. Customers should retain any relevant courier receipt, tracking information, photographs, or other evidence of the product’s condition at the time of shipment.D. Return or Collection Following Service
Once warranty service has been completed, the customer may be required to:- Collect the product from our designated location; or
- Arrange and pay for return delivery of the product.
Warranty Claim Procedure
To initiate a warranty claim, customers should contact IX Gamers UAE through our official customer service channels and provide:
- Order number or invoice number;
- Customer name and contact details;
- Product name and model;
- Product serial number, where applicable;
- Description of the reported fault or issue;
- Photographs or videos of the issue where requested; and
- Any other information reasonably required to assess the claim.
IX Gamers UAE may first provide remote troubleshooting or technical assistance where the reported issue can reasonably be assessed without physical inspection.
Where physical inspection or service is required, the customer must either:
- Drop off the product at our designated service location; or
- Arrange for the product to be shipped to us using our designated courier service or another suitable courier at the customer’s expense.
This requirement applies regardless of whether the product is a complete system, individual component, accessory, peripheral, console, monitor, or other product.
Customers should contact IX Gamers UAE before sending a product to ensure that the appropriate warranty procedure and delivery instructions have been provided.
A reported fault does not automatically establish that the issue is covered by warranty. All warranty claims are subject to inspection, testing, and diagnosis.
Inspection and Diagnosis
All warranty claims are subject to reasonable inspection and diagnosis.
Where a reported problem is determined to be a covered manufacturing or service defect, IX Gamers UAE will proceed with the applicable warranty remedy.
Where testing determines that the reported issue is not covered by the applicable warranty, the customer will be informed of the findings and may be responsible for applicable repair, diagnostic, transportation, or other charges where permitted and communicated in advance.
Individual Components and Products Sold Separately
Products purchased individually, including computer components, peripherals, accessories, monitors, storage devices, graphics cards, processors, motherboards, power supplies, and other hardware, are covered by the applicable warranty stated at the time of purchase.
Where a product has a manufacturer’s warranty extending beyond the standard one-year warranty provided by IX Gamers UAE, the manufacturer’s extended warranty may remain applicable subject to the manufacturer’s terms and conditions.
Where reasonably possible, IX Gamers UAE may assist customers in facilitating claims with the relevant manufacturer or authorized distributor after our standard one-year warranty period has ended.
However, any extended manufacturer warranty remains the responsibility of the relevant manufacturer and does not automatically constitute an extension of IX Gamers UAE’s own warranty obligations.
Custom-Built and Assembled Products
Products assembled or configured by IX Gamers UAE, including gaming PCs and workstations, may contain multiple components manufactured by different manufacturers.
The warranty for the complete assembled system is subject to the terms of this Warranty Policy. Individual components within the system may also carry separate manufacturer warranties that extend beyond the standard one-year warranty period.
Where a component is identified as defective, IX Gamers UAE may, where appropriate, repair or replace the affected component with the same or an equivalent component, subject to availability, manufacturer requirements, and applicable law.
Customers must not dismantle, modify, repair, or replace internal components of an assembled system without first contacting IX Gamers UAE, where doing so could affect the assessment of a warranty claim.
Manufacturer Warranties
Certain products may be covered by additional or extended warranties provided directly by the manufacturer.
Such manufacturer warranties are separate from IX Gamers UAE’s standard one-year warranty and may have different terms, exclusions, registration requirements, procedures, and durations.
Where applicable, customers should review the manufacturer’s warranty documentation for the specific product.
IX Gamers UAE may assist customers with manufacturer warranty claims beyond our standard one-year warranty where reasonably possible; however, the manufacturer remains responsible for obligations arising under its own warranty.
Proof of Purchase
Proof of purchase may be required to establish the purchase date and warranty eligibility.
Customers should retain their original invoice, receipt, order confirmation, or other valid proof of purchase.
Where required, the warranty period will be calculated from the purchase date shown on the applicable sales documentation, subject to applicable law.
Warranty Transfer
Unless otherwise stated by IX Gamers UAE or the relevant manufacturer, warranty coverage is associated with the original purchase and may not automatically transfer to another person.
Customers seeking to transfer ownership of a product should contact IX Gamers UAE or the relevant manufacturer to determine whether warranty transfer is permitted.
Customer Data and Personal Information
Customers are responsible for backing up their data before submitting a product for inspection, repair, replacement, or warranty service.
IX Gamers UAE is not responsible for loss of customer data, software, applications, settings, or personal files arising during authorized warranty diagnostics or service, to the extent permitted by applicable law.
Customers should remove passwords, confidential information, and personal accounts where reasonably possible before submitting a device for service.
Warranty Service and Turnaround Times
Warranty service times may vary depending on the nature of the fault, availability of replacement parts, product availability, manufacturer or distributor procedures, and other circumstances outside our reasonable control.
Where a product or component must be sent to a manufacturer, distributor, or authorized service centre, the applicable processing time may be determined by that third party.
IX Gamers UAE will make reasonable efforts to keep customers informed of significant developments relating to their warranty claim.
Limitation of This Policy
Nothing in this Warranty Policy is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded, restricted, or waived under applicable UAE laws and regulations.
Where a mandatory legal consumer protection or warranty requirement applies to a product or transaction, that requirement will prevail to the extent of any inconsistency with this Policy.
Contact Us
For warranty assistance, customers should contact IX Gamers UAE through our official customer service channels.
IX Gamers UAE
A gaming initiative by Innox Technologies LLC
Head Office:
Al Ain Center, Floor 1, Suite 116 Mankhool Road, Bur Dubai, Dubai, UAE
Showroom:
Computer Plaza, Mezzanine Floor, M28 Mankhool Road, Bur Dubai, Dubai, UAE
Email:Â [email protected]
Phone / WhatsApp: +971 54 996 6403
We recommend that customers contact us before sending or bringing a product for warranty service so that the appropriate warranty procedure can be confirmed.
Last Updated: 17-September-2026